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Task #11782 (closed)

Opened 7 years ago

Closed 7 years ago

Doc: explain how to disable sleeps for long-running actions

Reported by: jamoore Owned by: hflynn
Priority: critical Milestone: 5.0.0-rc1
Component: Documentation Version: 5.0.0-beta1
Keywords: n.a. Cc: pwalczysko, jburel, ux@…
Resources: n.a. Referenced By: n.a.
References: n.a. Remaining Time: n.a.
Sprint: n.a.


Petr pointed out that long-running imports (overnight, etc) were failing because his laptop was going to sleep. There are ways for Petr to work around this, but we should also tell our *users* how to workaround so that they won't run into the same frustrations.

Most complete solution is to disable sleeping on the laptop.

Change History (6)

comment:1 Changed 7 years ago by hflynn

For once i wonder if this would be better placed in the FAQs than the sphinx docs? The sysadmin troubleshooting page does not strike me as somewhere a user with this problem would think to look.

comment:2 Changed 7 years ago by hflynn

On further discussion, I think adding a user tips page to the help site is the way to go in general (althought probably worth adding to the FAQs as well so it comes up if ppl search on I'll talk to Gus about it.

Last edited 7 years ago by hflynn (previous) (diff)

comment:3 Changed 7 years ago by rkferguson

There is no reason why it can't be in more than one place or linked to from a "User Tips" and/or FAQ page. The wonders of hypertext!

comment:4 Changed 7 years ago by hflynn

there was already an existing FAQ about failing imports when I checked so I have added a point there:

But I think it is also worth Gus & I talking over adding user tips page on help, even if what we end up doing is just providing a link to (some section of) the FAQs.

comment:5 Changed 7 years ago by hflynn

  • Status changed from new to accepted

comment:6 Changed 7 years ago by hflynn

  • Resolution set to fixed
  • Status changed from accepted to closed

Closing ticket as guidance has been added to existing FAQ. Will make a separate ticket to add tips/FAQ links to help site.

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