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Task #11782 (closed)

Opened 10 years ago

Closed 10 years ago

Doc: explain how to disable sleeps for long-running actions

Reported by: jamoore Owned by: hflynn
Priority: critical Milestone: 5.0.0-rc1
Component: Documentation Version: 5.0.0-beta1
Keywords: n.a. Cc: pwalczysko, jburel, ux@…
Resources: n.a. Referenced By: n.a.
References: n.a. Remaining Time: n.a.
Sprint: n.a.

Description

Petr pointed out that long-running imports (overnight, etc) were failing because his laptop was going to sleep. There are ways for Petr to work around this, but we should also tell our *users* how to workaround so that they won't run into the same frustrations.

Most complete solution is to disable sleeping on the laptop.

Change History (6)

comment:1 Changed 10 years ago by hflynn

For once i wonder if this would be better placed in the FAQs than the sphinx docs? The sysadmin troubleshooting page does not strike me as somewhere a user with this problem would think to look.

comment:2 Changed 10 years ago by hflynn

On further discussion, I think adding a user tips page to the help site is the way to go. I'll talk to Gus about it.

Version 0, edited 10 years ago by hflynn (next)

comment:3 Changed 10 years ago by rkferguson

There is no reason why it can't be in more than one place or linked to from a "User Tips" and/or FAQ page. The wonders of hypertext!

comment:4 Changed 10 years ago by hflynn

there was already an existing FAQ about failing imports when I checked so I have added a point there:
see https://www.openmicroscopy.org/site/support/faq/omero-clients/my-file-failed-to-import.-what-should-i-do

But I think it is also worth Gus & I talking over adding user tips page on help, even if what we end up doing is just providing a link to (some section of) the FAQs.

comment:5 Changed 10 years ago by hflynn

  • Status changed from new to accepted

comment:6 Changed 10 years ago by hflynn

  • Resolution set to fixed
  • Status changed from accepted to closed

Closing ticket as guidance has been added to existing FAQ. Will make a separate ticket to add tips/FAQ links to help site.

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