Task #11782 (closed)
Opened 10 years ago
Closed 10 years ago
Doc: explain how to disable sleeps for long-running actions
Reported by: | jamoore | Owned by: | hflynn |
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Priority: | critical | Milestone: | 5.0.0-rc1 |
Component: | Documentation | Version: | 5.0.0-beta1 |
Keywords: | n.a. | Cc: | pwalczysko, jburel, ux@… |
Resources: | n.a. | Referenced By: | n.a. |
References: | n.a. | Remaining Time: | n.a. |
Sprint: | n.a. |
Description
Petr pointed out that long-running imports (overnight, etc) were failing because his laptop was going to sleep. There are ways for Petr to work around this, but we should also tell our *users* how to workaround so that they won't run into the same frustrations.
Most complete solution is to disable sleeping on the laptop.
Change History (6)
comment:1 Changed 10 years ago by hflynn
comment:2 Changed 10 years ago by hflynn
On further discussion, I think adding a user tips page to the help site is the way to go. I'll talk to Gus about it.
comment:3 Changed 10 years ago by rkferguson
There is no reason why it can't be in more than one place or linked to from a "User Tips" and/or FAQ page. The wonders of hypertext!
comment:4 Changed 10 years ago by hflynn
there was already an existing FAQ about failing imports when I checked so I have added a point there:
see https://www.openmicroscopy.org/site/support/faq/omero-clients/my-file-failed-to-import.-what-should-i-do
But I think it is also worth Gus & I talking over adding user tips page on help, even if what we end up doing is just providing a link to (some section of) the FAQs.
comment:5 Changed 10 years ago by hflynn
- Status changed from new to accepted
comment:6 Changed 10 years ago by hflynn
- Resolution set to fixed
- Status changed from accepted to closed
Closing ticket as guidance has been added to existing FAQ. Will make a separate ticket to add tips/FAQ links to help site.
For once i wonder if this would be better placed in the FAQs than the sphinx docs? The sysadmin troubleshooting page does not strike me as somewhere a user with this problem would think to look.