Task #9489 (closed)
Opened 12 years ago
Closed 8 years ago
BUG: Web: Screen flashed black
| Reported by: | ajpatterson | Owned by: | |
|---|---|---|---|
| Priority: | minor | Milestone: | Unscheduled |
| Component: | Web | Version: | n.a. |
| Keywords: | n.a. | Cc: | kgillen, ux@… |
| Resources: | n.a. | Referenced By: | n.a. |
| References: | n.a. | Remaining Time: | n.a. |
| Sprint: | n.a. |
Description
As you scroll the mouse on and off entries in the drop down menu the whole screen flashes black.
Not very reproducible.
Video attached is of it happening in IE on WinXP (viewed over remote desktop)
Attachments (1)
Change History (27)
Changed 12 years ago by ajpatterson
comment:1 Changed 12 years ago by pwalczysko
comment:2 Changed 12 years ago by wmoore
- Milestone changed from Unscheduled to OMERO-4.5
- Sprint set to 2012-12-18 (3)
comment:4 Changed 11 years ago by jburel
- Sprint changed from 2012-12-18 (3) to 2013-01-15 (4)
Moved from sprint 2012-12-18 (3)
comment:5 Changed 11 years ago by jburel
- Sprint changed from 2013-01-15 (4) to 2013-02-12 (5)
Moved from sprint 2013-01-15 (4)
comment:6 Changed 11 years ago by jburel
- Sprint changed from 2013-02-12 (5) to 2013-03-12 (6))
Moved from sprint 2013-02-12 (5)
comment:7 Changed 11 years ago by jburel
- Sprint changed from 2013-03-12 (6)) to Bugs Fixing
Moved to bug fixing sprint since the ticket is listed in the https://docs.google.com/document/d/1s58QoESMLP88vC1kgqe3C9cPza-d66Zmqei0_1Lh8zo/edit
comment:8 Changed 11 years ago by jburel
- Cc ux@… added; pwalczysko removed
comment:9 Changed 11 years ago by jburel
- Sprint changed from Bugs Fixing to 2013-04-09 (7))
Moved from sprint Bugs Fixing
comment:10 Changed 11 years ago by wmoore
- Sprint 2013-04-09 (7)) deleted
Spent a bit more time trying to Google for a fix or related issues, use the IE8 dev tools, look at the code etc - all to no avail. Found loads of "IE8 screen black" bugs via google, so I assume it's something along those lines, most of which seemed to be fixed via various IE8 preference tricks or re-installing. Since we've only seen it on our VM and it's not been reported from outside, I'm not going to spend more time on this unless the priority increases.
comment:11 Changed 11 years ago by pwalczysko
Observed again by @bpindelski. Putting to the IE story. Double checked with @bpindelski on my windows XP IE8 laptop (gretzky). This is NOT a virtual box specific bug - it happens on the win XP laptop as well. Bumping up the priority.
comment:12 Changed 11 years ago by pwalczysko
- Priority changed from minor to major
- Version set to 4.4.9
comment:13 Changed 11 years ago by pwalczysko
- Milestone changed from OMERO-4.4.x to 5.0.0-beta2
- Version changed from 4.4.9 to 5.0.0-beta1
comment:14 Changed 10 years ago by jburel
- Milestone changed from 5.0.0-beta2 to 5.0.0-beta3
comment:15 Changed 10 years ago by wmoore
- Milestone changed from 5.1.0 to Unscheduled
- Version 5.0.0-beta1 deleted
Don't know what more I can do on this - unless anyone else wants to have a go?
comment:16 Changed 10 years ago by jamoore
Petr: thoughts on severity and reproducibility?
comment:17 Changed 10 years ago by jamoore
- Owner changed from wmoore to pwalczysko
Maybe passing to someone else is better than pushing to "Unscheduled"?
comment:18 Changed 10 years ago by wmoore
I didn't pass to Petr because I don't think he knows how to fix it. I already know that Petr can reproduce it easily and the priority of the ticket is still Major (as set by Petr). So if anyone is going to address this, it'll be me or Ola, but it beats me!
comment:19 Changed 10 years ago by pwalczysko
Reproducibility is guaranteed. Severity - IE8 specific, goes away after browser refresh immediately. We can put down the severity to minor.
comment:20 Changed 10 years ago by pwalczysko
- Priority changed from major to minor
comment:21 Changed 10 years ago by pwalczysko
- Owner pwalczysko deleted
comment:22 Changed 10 years ago by pwalczysko
Unfixable ?
comment:23 Changed 10 years ago by jamoore
Will: no worries. Passed to Petr so I know he'll see it. Petr: exactly. If minor, easy workaround, and no known fix, close? Will? Ola?
comment:24 Changed 8 years ago by jamoore
Referencing ticket #8713 has changed sprint.
comment:25 Changed 8 years ago by jamoore
Referencing ticket #8713 has changed sprint.
comment:26 Changed 8 years ago by jburel
- Resolution set to wontfix
- Status changed from new to closed
marking this ticket as "wontfix"
Additional information:
This problem is IE8 specific (IE 8 on Windows XP on Laptop, and on VM have the problem, Win 7 IE9 laptop is fine).
Firefox (Win XP) and Safari are fine.
The menus which cause the black screen problem are also
the Download as OME-TIFF and Download as Jpeg menu. (both items do the same)
In order to cause the bug, choose the Download to OME-Tiff item and cancel the appearing window.
Go to the menu next time.
Mouseover the OME-TIFF item.
The screen goes black.
Analogously for Save as Jpeg item.
Also the appearance of the bug in the Dowload menu goes away when the browser is refreshed.
The bug is back when the abovementioned sequence is repeated though.
Go back to the menu item driving from the top.
The screen goes black. If the bug is still not there, repeat the above or try another menu item. The bug goes away if you refresh the browser.
Then again repeatable when repeating the above.